FlightsMark, powered by Eurocity Group, is a complete travel solution for a traveler. We started our journey as Travel Booking, which is country’s first online travel agency. With our recent rebranding as FlightsMark, we aim to provide even more convenient travel services to our valued clients. We now have a highly functional app, along with a cutting edge website where you can book your desired travel services with ease! The only way you will be affected by our new name and branding is that you will get better services and more exciting offers from us.

FlightsMark has a new logo. So why are we still seeing the old logo or old name is some places.

We have put together some of the most common questions that we get asked a lot. Please check through the categories to get your answer without any delay.

Flight

Q: Can I use my debit card for booking flight from FlightsMark?
A: Yes, you can book flight with any type of local or international cards, debit or credit.

Q: What is the process of canceling a purchased ticket?
A: Cancellation policies differ from airlines to airlines. However, if your purchased flight can be canceled, we will charge you as per the airline policy, plus a service fee.

Q: What is the process of changing date of flight?
A: Change of date depends on the airline policy. If the airline allows changing of the flight date we charge airlines date change fee plus the fare difference of your changed date from a previously purchased date and a service fee.

Q: When will I get my refund?
A: Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally, take up to 10 business days to process the refund payment and transfer the funds into a customer’s account. Please note, some banks can take up to 5-6 weeks or until the next billing cycle. The refund should be converted to your local currency by your credit card company.

Q: What is a Service fee?
A: In case of date change or refund/cancellation of a flight, FlightsMark charges a minimal fee, for the service.


Q: Is there any option to make the payment later for online booking?
A: We are sorry to inform that, it is not possible for us to book the flight tickets for you. You need to purchase the tickets online instantly by paying the amount. 

Q. Can I have a hard-copy receipt sent by post?
A: We do not send hard copy receipts by post. We will send you an E-mail containing all pof your booking details and confirmation. But if you want a hard-copy then you can print out from your E-mail.

Q: If I purchase through card, will it cost any extra charge?
A: If you make online purchase through your card then no extra charge will be added but if you want to swipe your card then for Visa and MasterCard 1.6% bank charge will be added and for Amex 2.6% bank charge will be added.

Q: Where can I find your app?

A: FlightsMark app is available to download from Google Play Store for Android devices and iOS App Store for Apple devices.

Q: Can I book a service from FlightsMark from abroad?

A: Yes, you can book your service from FlightsMark from anywhere in the world!

Q. Can you book domestic flight?
A: Yes, we provide both domestic and international flight services. Please let us know your travel plan so that we can assist you to find the flight details.

Q: Why did the airfare increase from the last time I checked?
A: Airfare fluctuates without prior notice according to airlines policy. Unless you purchase the flight we cannot assure you that the airfare will remain the same.

Q. How much will it cost to arrange a wheelchair?
A: Please let us know where you need the wheelchair. The cost of it will vary depending on the airport. After getting the information we will contact the concerned person to know the cost.

Q. May I know about baggage details?
A: You may know the baggage of a particular flight from our website. Simply search for your desired flight and then click book now. You’ll find a section called Baggage Policy in the booking page.

Q. If fare increase after I book the ticket what will happen?
A: You have to pay the price difference if the fare of your booked ticket goes up. Otherwise we will refund you the amount.

Hotel

Q: Are the room rates per person or per room?
A: Room rates are displayed for per room, not per person.

Q: Do the room rates include tax and service charges?
A: Yes, the room rates are inclusive of all kinds of tax and service charges.

Q: Why is there more than one rate for the same room type?
A: Different rates can be seen because of special discounts and promotions. 

Q: How do I know if a discount has been given?
A: Discounted price will be shown beside the room price.

Q: What does it mean by “Non-refundable” stated next to my room type mean?
A: Non-refundable means, that particular room price is not refundable, once purchased.

Q: Can I add an extra bed/baby cot in my room?
A: Yes, you can add extra bed/baby cot in your room, you need to notify us before to get the services. Please note that some properties charge a fee for these services.

Q: Can I make a booking for a check-in date of today on the website?
A: As long as a hotel room can be found available in our website, you can book that.

Q: How can I check for budget hotels?
A: To find the budget hotels, search for hotels on your desired destinations, and then select the filter “Lowest Price” from top right corner of the page.

Q: How do I make a booking?
A: – Click the hotels tab from our homepage.
– Enter your destination and desired date.
– Click the SEARCH HOTELS button. You’ll get a page with hotel list that is available on your desired date and destination.
– Click on Show Details to check the hotel details.
– Select your room from the options provided, and click reserve. You’ll get a booking page.
– Provide your information and book with your card.

Q: Is there an additional charge for children when sharing a room with their parents?
A: Most properties allow children under the age of 12 to share rooms with their parents. However, some hotels may charge a fee for that.

Q: What should I do if I would like to book more than 4 rooms?
A: You have to make an additional booking in case you need more than 4 rooms. However, you can also contact us prior to booking, as you might not get the same rate for two different bookings.

Q: Where can I find the cancellation policy?
A: Cancellation policy can be found in room details. You will find a Cancellation Policy option for each of the room type.

Q: Why has the room rate changed?
A: Hotel rates are variable and can be changed anytime by the hotelier. 

Holiday

Q: Are the prices for two people?
A: No, the holiday prices are shown for one person. But the prices are available for minimum of two people traveling together.

Q: Can I get refund for an unutilized service?
A: No, you cannot get refund for an unutilized service, if you have already used part of the itinerary provided.

Q: I did not get the airport pick up service, why is that?
A: Maximum waiting time at the airport shall be 30 minutes to 1 hour from the touchdown of the flight. If the customer is delayed more then from for 1 hour, an extra amount will be charged.

Q: What are the cancellation policies?
A: If you cancel the holiday 15 Days prior to the Travel Date – 50 % of Total Package Cost will be deducted, in case of cancellation 10 Days prior to the Travel Date – 75 % of Total Package Cost will be deducted, 100% of Package Cost will be Non Refundable in case of holiday cancellation 05 Days prior to the Travel Date.

Q: Can I customize any holiday?
A: Yes, you can customize any holiday as per your requirement. Give a call to our Customer Support for any customization request, or send a mail to vacation@FlightsMark.net

Q: Are holiday prices constant?
A: No, holiday prices can change with airfare and hotel price fluctuations. Also, holiday rate is not applicable for Black Out Period like Durga Puja, EID, New Year’s, Christmas or Long Weekends.

Q: Can I change the itinerary, once purchased?
A: Amendment on itinerary depends on availability. You need to contact us at least 72 hours in advance for any amendment request.

Tours

Q: Can you pick me up from hotel?
A: Pickup from hotel can be arranged. However if the transfer is not included In the tour, you need to pay an extra charge.


Q: Is the price inclusive of all taxes?
A: Yes, the price is inclusive of all kinds of tax.

Q: Can I cancel the tour?
A: Cancellation of the tour is only possible 15 days prior to the tour date.


Q: When can get refund in case of cancellation?
A: Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 10 business days to process the refund payment and transfer the funds into a customer’s account. Please note, some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company.

Transfer

Q: What kind of transfers do you provide?
A: FlightsMark provide both shared and private transfers.

Q: How many baggage can I carry?
A: 1 suitcase and 1 carry-on bag per person is allowed. On private transfers if the numbers of luggage’s are more than this or there are pushchairs/wheelchairs etc.; a big enough vehicle must be booked for comfort and safety. Oversized luggage (e.g. surfboards golf clubs or bikes) may have an extra fee. In case you need a bigger car, you need to notify us 3-5 days before the service date.

Q: Do I need to book for my child or infant?
A: Please make sure infants and children are included in the total number of passengers e.g. if three adults one child and an infant are traveling a private transfer vehicle for at least five people needed to be booked. On shuttles infants under the age of 2 are free if they sit on a responsible adult`s knee but they must still be included in the booking.

Q: What is the maximum waiting time in the departure point?
A: Maximum waiting time is 20 minutes, but In the event of a problem with your luggage please notify the local provider of the delay. There is no obligation to wait extra time. In case they can wait, extra parking fee may be resulted due to delays. The extra fee must be paid on site.

Q: Can I cancel my transfer?
A: Tours can be canceled without any penalties 5day(s) prior to the service date.

Q: Can I make any changes to my timing?
A: Amendments are upon availability and may require supplement fee.

Q: Are transfer price constant?
A: Transfer price is usually constant. However, Night Time/Day Time Rates can be different.

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